Shipping Policy

Heather Campins Jewelry
A DBA of Coastal Stack, LLC

At Heather Campins Jewelry, each order is handled individually and carefully reviewed before shipment. Delivery timing depends on the type of jewelry ordered, current availability, sizing, stone setting or customization requirements, and the shipping method used.

The information below provides general timing for standard orders as well as what to expect when a piece requires additional preparation.

Where We Ship

Heather Campins Jewelry currently ships to eligible addresses within the United States only.

We do not currently offer international shipping.

Certain U.S. territories, military and diplomatic addresses (APO/FPO/DPO), and P.O. boxes may have shipping limitations depending on the value of the order and available carrier services. Please contact us if you have questions about a particular delivery address.

Order Processing

Most orders are processed within 2-3 business days.

Additional processing time may occasionally be required for order verification, product availability, holidays, unusually high order volume, or other order-specific circumstances.

Processing time is separate from any time required for sizing, stone setting, customization, special ordering, or other preparation before shipment.

Ready-to-Wear Jewelry

Jewelry that is readily available and does not require sizing, stone setting, engraving, customization, or other special preparation generally has the shortest delivery timeframe.

This typically includes items such as earrings, necklaces, chains, pendants, and similar finished jewelry.

We aim to have readily available, ready-to-wear jewelry prepared for shipment within approximately 2–5 business days after the order is processed.

Once shipped, most orders are expected to arrive within approximately 2–4 business days, depending on the destination and carrier service.

These timeframes are estimates rather than guaranteed delivery dates.

Rings and Jewelry Requiring Stone Setting

Rings and other jewelry that require sizing, stone setting, or additional preparation will generally require more time than ready-to-wear jewelry.

Even when a ring is offered in its standard size, the gemstone shown or selected may still need to be set before the piece is ready for shipment.

For jewelry requiring sizing, stone setting, or similar preparation, please allow approximately 5–10 additional business days before shipment.

More complex pieces, multiple-stone settings, engraving, or other customization may require additional time. When a different timeframe is known for a particular piece, we will provide that information on the product page or communicate it directly to you.

Availability and Special Orders

Fine-jewelry availability can change, and occasionally an item, gemstone, or component may become temporarily unavailable, backordered, or require special ordering.

If we discover after receiving your order that an item is unavailable or expected to take substantially longer than the normal timeframe, we will contact you as soon as reasonably possible.

When available, we will provide an updated estimated timeframe and any applicable options for proceeding with the order. If we are unable to provide a reasonable timeframe, cancellation and refund options will be provided as applicable.

We will not substitute a different gemstone, metal, design, or other material product characteristic without your approval.

Custom and Made-to-Order Jewelry

Custom-designed, made-to-order, engraved, personalized, or otherwise substantially customized jewelry may have a different preparation and delivery timeframe.

Timing varies based on the piece and work required. An estimated timeframe will be provided when reasonably possible during the ordering or custom-design process.

Custom-designed jewelry is also subject to our Custom Design Policy.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@heathercampinsjewelry.com.

Orders may generally be changed or cancelled until the order has been processed.

Once an order has been processed, cancellation or modification may no longer be possible because resources, materials, or services may already have been committed to the order.

Custom, personalized, engraved, sized, or specially ordered merchandise may be subject to additional cancellation restrictions disclosed before purchase or during the custom-design process.

Shipping Methods and Delivery

We select an appropriate shipping service based on the order value, destination, delivery requirements, and available carrier services.

Tracking information will be provided for all shipped orders.

Orders are shipped using trackable delivery services, and insurance or other shipping protections may be added when appropriate based on the value of the shipment.

Higher-value orders may also require signature confirmation at delivery.

Please provide a secure and accurate shipping address where the package can be received.

Shipping Charges

Available shipping charges and methods will be displayed at checkout when applicable or communicated before completion of an order requiring special shipping arrangements.

Original shipping charges are non-refundable for voluntary returns unless otherwise stated in our Returns & Refunds Policy or required by law.

Address Changes

Please review your shipping address carefully before submitting your order.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to update the address when possible, but address changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

For customer protection and fraud prevention, additional verification may be required before we approve a change to the delivery address.

Tracking and Delivery Issues

Tracking information will be provided when your order ships.

If tracking indicates that your package has been lost or damaged in transit, please contact us promptly so we can assist with the carrier process when appropriate.

If your package arrives visibly damaged, please retain all packaging and photograph the package and its contents before discarding any materials.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier and Heather Campins Jewelry promptly so the circumstances can be reviewed.

Shipping Delays

Carrier delays, severe weather, product availability, and other circumstances outside our reasonable control may occasionally affect estimated delivery dates.

If we determine before shipment that we cannot ship your order within a timeframe previously promised, we will contact you regarding the delay and provide applicable options, which may include accepting a revised timeframe or cancelling the affected order for a refund.

Returns

Please do not send merchandise back to an address appearing on the original shipping package unless that address is specifically provided or confirmed in our return instructions.

Returns must be initiated in accordance with our Returns & Refunds Policy.

Contact

Questions regarding an order or shipment may be directed to:

Heather Campins Jewelry
A DBA of Coastal Stack, LLC
601 21st Street, Ste. 300
Vero Beach, FL 32960
United States

Email: service@heathercampinsjewelry.com
Phone: (772) 226-0810

Last updated: August 11, 2026