Returns & Refunds Policy

Heather Campins Jewelry
A DBA of Coastal Stack, LLC

We want you to feel confident in your Heather Campins Jewelry purchase. Because fine jewelry may include made-to-order, sized, customized, or specially selected pieces, return eligibility may vary depending on the type of item purchased.

Returns

Eligible, non-customized items may be returned within 14 days of delivery.

To be eligible for a return, the item must be unworn, undamaged, unaltered, and in the same condition in which it was received. Any original packaging, certificates, documentation, or accessories provided with the item must also be returned.

Proof of purchase or the applicable order information is required to complete a return.

To request a return, please contact us at service@heathercampinsjewelry.com within the 14-day return period and include your name and order number. We will provide return instructions.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

Unless an item arrives damaged, defective, or materially different from what was ordered, returns are not accepted for:

• Custom-designed jewelry

• Engraved or personalized items

• Items altered or modified at the customer's request

• Special-order items

• Items that have been worn, damaged, altered, or resized after delivery

• Items returned outside the applicable return period

Any additional return restrictions applicable to a particular product will be disclosed on the product page or before purchase.

Made-to-Order and Sized Jewelry

Some Heather Campins Jewelry pieces are made, prepared, or sized specifically for an individual order. Because these items may not be readily resalable, they may be subject to different return conditions than standard merchandise.

When an item is considered final sale or subject to special return conditions because of sizing, customization, special ordering, or made-to-order preparation, this will be disclosed before purchase.

Damaged, Defective, or Incorrect Items

Please inspect your jewelry promptly upon delivery.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us at service@heathercampinsjewelry.com as soon as possible. Include your name, order number, and photographs of the item and packaging when applicable.

If the issue is determined to be the result of our error, we will work with you to arrange an appropriate repair, replacement, exchange, or refund at no additional shipping cost to you.

Refunds

Once an authorized return is received, we will inspect the item and notify you whether the return has been approved.

Approved refunds will be issued to the original method of payment.

Original shipping charges are non-refundable for voluntary returns unless otherwise required by law.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

If you have not received an approved refund within 10 business days after we notify you that the refund has been issued, please first check with your bank, credit card company, or payment provider.

If you still need assistance, contact service@heathercampinsjewelry.com and include your name and order number.

Exchanges

Because availability, gemstone characteristics, sizing, and pricing may vary among fine-jewelry pieces, we cannot guarantee direct exchanges.

If you would like a different eligible item, please contact us at service@heathercampinsjewelry.com to discuss the available options.

Custom-designed, personalized, engraved, specially ordered, or altered pieces generally cannot be exchanged unless the item is defective, damaged before delivery, or materially different from what was ordered.

Gifts

Eligible items received as gifts are subject to the same return requirements and exclusions described in this policy.

Refunds are generally issued to the original method of payment used for the purchase.

If you received an item as a gift and would like to discuss available return or exchange options, please contact us before returning the item.

Return Shipping

Before returning any item, please contact service@heathercampinsjewelry.com for return authorization and shipping instructions.

For voluntary returns, customers are responsible for return shipping costs. Original and return shipping charges are non-refundable unless the return results from our error or otherwise required by law.

Because jewelry can have significant value, returned merchandise must be packaged securely and shipped using a trackable and appropriately insured shipping method. Please retain your tracking information and shipping receipt until your return has been completed.

Heather Campins Jewelry is not responsible for returned merchandise that is lost, damaged, or stolen before it is received by us.

Please do not send a return to an address found on a shipping label, invoice, website listing, or other correspondence unless that address is specifically provided or confirmed in our return instructions.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may generally be cancelled until the order has been processed.

Once an order has been processed, cancellation or modification may no longer be possible because resources, materials, or services may already have been committed to the order.

Custom, personalized, engraved, sized, or specially ordered merchandise may be subject to additional cancellation restrictions disclosed before purchase or during the custom-design process.

Custom-Designed Jewelry

Custom-designed jewelry is subject to our Custom Design Policy in addition to this Returns & Refunds Policy.

Where the Custom Design Policy establishes terms specifically applicable to a custom-design project, those terms will apply to that project.

Contact

Questions about a return, refund, exchange, or cancellation may be directed to:

Heather Campins Jewelry
A DBA of Coastal Stack, LLC
service@heathercampinsjewelry.com

Last updated: August 11, 2026